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What we connect
We connect directly to your Zendesk, with no exports or copy-paste. The data that becomes available to AI:
- Tickets and statuses
- Customers and organizations
- Conversations and replies
- Knowledge base articles
- Tags and priorities
- SLA and resolution times
Example questions
Questions your team can ask once Zendesk is connected, especially useful for customer service teams:
- Which tickets have been open too long and are at risk of missing their SLA?
- Which topics come up most often this month?
- What is our average response time this week?
- Which customers submitted multiple tickets recently?
- Which frequently asked questions are still missing from our knowledge base?
Frequently asked questions
How does the Zendesk integration work?
We connect through the official Zendesk API, with no exports or copy-paste. Tickets, customers, conversations, and the knowledge base become available to AI. Your support team asks questions in plain English, and AI agents help with overview and faster resolution.
Is my Zendesk data secure?
Yes. EU-based hosting, GDPR-compliant, and we never train models on your business data. Access is permission-aware and respects the rights in Zendesk. We handle customer data in line with the GDPR.
Who finds the Zendesk integration useful?
For customer service teams that work with Zendesk. You ask about open tickets, recurring problems, or customer satisfaction in plain English. We also connect Zendesk to your CRM so an AI agent links support to customer context.
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