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Kronehoefstraat 85
5612 HL Eindhoven
BTW NL863902509B01
What we connect
We connect directly to your Freshdesk, with no exports or copy-paste. The data that becomes available to AI:
- Tickets and statuses
- Contacts and companies
- Conversations and replies
- Knowledge base articles
- Tags and priorities
- SLA and resolution times
Example questions
Questions your team can ask once Freshdesk is connected, especially useful for customer service teams:
- Which tickets are at risk of missing their SLA?
- Which questions come up most often this month?
- What is our average resolution time per category?
- Which contacts submitted multiple tickets recently?
- Which topics deserve a new knowledge base article?
Frequently asked questions
How does the Freshdesk integration work?
We connect through the official Freshdesk API (Freshworks), with no exports or copy-paste. Tickets, contacts, conversations, and the knowledge base become available to AI. Your support team asks questions in plain English, and AI agents help with faster resolution.
Is my Freshdesk data secure?
Yes. EU-based hosting, GDPR-compliant, and we never train models on your business data. Access is permission-aware and respects the rights in Freshdesk. We handle customer data in line with the GDPR.
Who is the Freshdesk integration for?
For customer service teams that work with Freshdesk. You ask about open tickets, resolution times, or recurring questions in plain English. We also connect Freshdesk to your CRM so an AI agent links support to customer history.
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